Honda of Superstition Springs

Update The issues with the purchase of the CRV are ongoing and unresolved as of August 8, 2013. After purchasing 4 vehicles successfully, I feel they have lost their customer service and although they may have earned my business in the past, they have changed their business ethics, BEWARE. Promises My family has purchased 4 vehicles from Honda of Superstition Springs (SSH) but when I purchased my 5th vehicle had some options installed. I went back to pick up the vehicle and it has had some difficulties .Have been working with SSH for 4months to resolve these issues and was getting very discouraged. Hate to have a car with issues. Today, Chris Z called me to resolve issues with the vehicle. Z has committed to make sure everything is fixed. Z assured me that he prides himself on having customers that come back to SSH for repeat purchases. Looking forward to working with SSH to resolve the remaining issues and enjoy have a reliable and dependable. In this economy finances are tough for most of us it is reassuring to me for a dealer such as Honda of Superstition Springs keep their commitments to their customers. Will keep you posted. Now My family has purchased 4 vehicles from Honda of Superstition Springs (SSH) but when I purchased my 5th vehicle it could be my last purchase from them. Had some options installed and when I went back to pick up the vehicle they had me sign paperwork without having me test drive the CRV. The tire pressure monitor was on, and I had to go back at least 6 times before they resolved the issue. It had to do with using Accord wheels on a CRV but not installing the sensors correctly. Also the oil life was not reset, so the manager had to reset it manually. Now it appears there is an electrical issue with the odometer and the door actuators are toggling when I drive the CRV. Had a sunroof installed but it is causing vibrations which make me sick to my stomach and feel as if I will vomit. These vibrations from the sunroof can weaken the structure inside the cabin of the car. I let Chris Z know about these problems at the dealership. It has taken 4 months to get the tire sensors changed; now there is an electrical problem and door locking problems. I asked to trade out of the vehicle. They wanted an additional $5000 for a few months of depreciation on a 2008 Honda CRV which seems excessive to me. My father owned a furniture store, dry cleaning business, and started the credit union in my hometown which was a town of about 3000. My Dad always told me to take good care of his customers because if you take good care of your customers they would always come back. I really believe my Dad knew the secret to stay in business. In this economy finances are tough for most of us. Before Just purchased my 4th car on Monday from Superstition Springs Honda and it is the best one yet! From the Honda dealer, purchases include: 2 Toyotas, 1 Hyundai, and now a Honda CRV. It was funny how I ended up at a Honda dealer to purchase a Toyota the first time. I went to the dealer where I bought my Toyota Rav4 and wanted to trade the RAV4 for a Toyota Highlander. The dealer would not take my car as a trade because the sticker on the engine was in the wrong place. So, I went to the grand opening of Superstition Springs Honda who had a Toyota Highlander in the color I wanted. I drove the Highlander, and then told Tim the salesperson I wanted to buy it. I was taken to see Chris Zamora to finalize my offer. Z was very professional, courteous, and made me a better deal than I ever expected! The car was great and I did not have any problems with it. Tough financial times hit in 2008. I could not afford the car payment any longer. I had to get a lower car payment. I went to other dealers who did not want to sell me a less expensive car. So I went back to Superstition Springs Honda. I had a positive experience with Chris Z when I bought my 1st car, so I asked to speak to him again. Z talked to me, and then helped find me another good used Toyota. It was a car within my budget, and it did not matter to him that I was shopping for a Toyota at the Honda dealership. I purchased the Toyota Matrix was able to get a smaller car payment. I drove the Matrix for over 40,000 miles, no problems, and really enjoyed the features of the car. I decided to trade the Toyota Matrix but due to changes in cars, I decided to buy a Honda CRV. Chris Z was glad to assist me again and helped me pick out a great used car that would meet my needs and budget. Z also helped pick out my son’s 1st car to commute to college. At Superstition Spring Honda, Z and his staff treat me and my son like family. They have assisted me in getting me in 4 cars over the years so I can have excellent dependable transportation which works within my budget. I am truly glad I found Superstition Springs Honda.