Earnhardt Ford

What a nightmare! The sales person brought us to clearance sales rather than to the MazdaCX9 we were interested in. During the process of attempting to purchase a clearance vehicl it suddenly was sold out from under us over the phone. An exact vehicle 5k more was shown to us and the deal was worked giving us thousands under bluebook tradin and they wanted 7 k cash. Next the sales person who was to appraise our trade-in, stripped out our ingnition switch and said he didn't do it on purpose. He never mentioned to managers what he had done. They refused to pay for the damage they caused. We had to walk several blocks to feed my family at 8:30 pm whilw waiting on a family member to pick us up. The sales manager and Fleet internet manager never returned my call. Finally a manager named John called to ask when I plan to get my truck off there property. He adviced me he could do nothing for me and I adviced him I would be contacting agencies to let them know how they treat customers. $400 dollars later and a week without my truck, I never received an apology or any offer to help. I also had to push my truck backwards and onto the tow truck while The Earnhardt staff watched! What an unprofessional business. Never will I or my friends do business with any of the Earnhardt dealerships!!!