Freeway Chevrolet
Dealership Service Review
I have been alerted that there is a mass recall associated with GM vehicles between 2021 and 2024 with the 6.2 V-8 L87 engine. I posed this question to my advisor and was told "nothing we can do about it right now, but we are very aware of the issue". It's my understanding that an error code, P0016, can be read from the vehicles on-board computer system which indicates the defective engine. The dealer would not commit to reading the on-board system for the code. It's also my understanding that even if the code is not present on the vehicle, the oil, filter and oil fill cap will be replaced with a higher viscosity oil. Knowing this, I asked the advisor to replace my oil with the higher viscosity. The dealer's invoice did not indicate a replacement of the higher viscosity oil. What the hell is GM and the dealership waiting for? For my vehicle to seize power and cause an accident or potential death because they are unwilling to inspect my vehicle. This is totally unacceptable and even though I have been a GM owner for over 30 years, my next vehicle will not be a GM. I have totally lost my trust in GM .
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No