Larry H. Miller Volkswagen Avondale

I was in the market for a VW Golf 6 speed and was having little success in California where I live. Terms were good, but there was no negotiating. I searched online through Edmunds and found a promising vehicle in Arizona. If the deal was acceptable, I would make the 12-hour round trip to get the car. I called Larry H Miller Volkswagen, and the discussion was a little bumpy at first. Then I was put on hold for a moment, and Jesse Schoolmeester entered the conversation. He listened and calmly led me through the process. I’ve bought a lot of cars, negotiated many deals, and had clear expectations. Jesse was very competent and congenial. He understood that I lived far away and would have to be motivated to purchase from his dealership. There were challenges along the way. The sales team was extremely rowdy in the background, but Jesse stayed calm and focused. When I didn’t appreciate one of his supervisor’s attitude, he steered me to someone else. The deal took a day of discussions, but we reached an agreement. He met some resistance on a few of the terms but advocated for me as well as protecting his dealership’s interests. I was impressed and won over. The process took 4 hours at the site, which is too long, but Jesse was gracious and attentive. He even detailed my new Golf personally, a first from someone on the sales team. I wanted to take his picture next to the car, but that made him uncomfortable. I appreciated his modesty, a term which rarely describes a vehicle sales representative. Andrew in finance treated me with respect. I met a couple of the other sales reps and enjoyed talking to them, too. The sales manager was professional and engaging. Overall, I’d say it was a lengthy but altogether satisfying experience. Oh, by the way, I love the car!