Robert Horne Ford
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Robert Horne Ford Service
Written byon 11/24/2020
Scheduled an oil change appointment for 10:00am. Dropped off truck at 10 and requested a courtesy wash after the oil change. Returned to dealer at 12:00 truck was waiting out front but had not been cleaned yet. Truck was taken to get washed. An hour later I was still waiting.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes