Robert Horne Ford

Booked an online oil change appointment, when I didn't receive a confirmation assumed it didn't work. Called the dealership and was informed that my online submission did not show up. Which is fine could have been my mistake. They offered to book an appointment for me later that day at 12:30. I told the service agent that I had a tee time booked,so as long as they could complete the oil change by 2pm then 12:30 was fine. I was assured that I would out before 2. I arrived early thinking I might get in earlier, completed the paperwork, and was told it wouldn't take longer than a 1 1/2 hours. Imagine my surprise when walking around the parking lot I see my truck still sitting outside an hour and a half after dropping it off. I approached the service agent and expressed my displeasure and was informed it would be completed by 2. Well to make a long story short, my truck finally went at 1:45 I missed my tee time fortunately the golf course refunded the majority of my green fee. Obviously an appointment or the customers time doesn't mean anything. Have recommended in the past, but don't see that happening again