Robert Horne Ford

My husband and I were interested in a Ford Escape and was greeted by Guillermo Campillo, Sales Consultant, who was very personable and professional. Guillermo inquired as to our wants and needs and directed us to a car that fulfilled our expectations. He was able to effectively explain the features of the Escape enabling us to understand their application. Guillermo's follow up and follow through was exemplary and a pleasure with which to work. We would certainly recommend Guillermo to anyone who wishes to have a good purchases experience. Once the purchase price was negotiated the purchasing process with the financial agent went promptly and smoothly. Although we can recommend Horne Ford as a dealer in total, they will attempt to extract the maximum profit possible so it will pay to do your research prior to any negotiation. Horne's sales process is for the sales manager to present your offer to the general manager for approval, therefore you must speak with the sales agent first, the sales manager second but never to the general manager, the decision maker. This outdated "game playing" was time consuming and obsolete in today's information age. Most dealerships still use this approach which is unfortunate. Our experience took almost two hours to complete. Allow sufficient time and don't be in a hurry.