Robert Horne Ford
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Dealership Service Review
service Rating
Mixed Results
Written byon 12/31/2015
I had been having issues with the vents in my Ford Escape, especially during the hot months of summer. After two or three appointments, it seems like Toby and the staff may have solved the problem as I have had no issues of late. However, at one of the appointments, I purchased a new battery and Toby gave me a rebate coupon for which I believe was $50 if I recall. I filled out the rebate information request within a day of receiving it. I received all the information back in the mail that the rebate had expired. I was rather disappointed as that was one reason I made the decision to do the battery.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No