Robert Horne Ford
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Dealership Service Review
service Rating
All taken care of in the end, thanks to management
Written byon 12/13/2015
We had $2500 worth of service done on our f150, only to receive it back with several issues that we had to have readdressed. We ended up dealing with the manager of Service, Scott, and he comforted us by promising to take care of the obvious concerns. He did indeed get everything done properly and we are, at this time very, satisfied with the extra attention we were given to clear up these matters. We only wish we hadn't needed to get him involved by having everything done correctly the first time. We will do business with Robert Horne Ford in the future.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes