Robert Horne Ford

The sales process was as to be expected, however my experience after the sale was subpar. My value of a dealership is heavily weighed upon their level of accessibility and trustworthiness after you’ve done a deal. After purchasing my vehicle, I had the vehicle inspected at an independent shop. I had to replace multiple components that were either at borderline failure status or at the failed status. I was assured throughout the sale process that this vehicle was “solid” and “good to go”. Having an inspection prior to the sale would have alleviated these extra costs incurred or could have assisted in negotiating a lower price. However, I feel that a reputable dealership would have taken the time to either address the marginal components and either repair them or disclose the issue and make them reflective in the sale price.