Horne Hyundai

When I left Horne Hyundai with my new Palisade I had very good things to say about the experience. But a few days later something happened which undermined the good faith which was built that day. It was a long Saturday when we seemed to reach a deal. The staff, including the general manager, worked hard to meet my needs. After several hours I got word that I was approved for financing at an acceptable interest rate. It took about another hour to sign contracts and get the keys. I left feeling satisfied the hard work was over and I could go home and enjoy my new wheels. Five days after my purchase, I got a voicemail from Jorge (the dealer's financing boss) saying he had good news and bad news. Immediately I was confused. What bad news could the dealer have for me? I bought the car almost a week earlier and was back home in another part of the state. I came to find out that for whatever reason, I had NOT been approved for the interest rate I was told, and Jorge needed more information to try to get me approved. I still don't know why he told me on the day of my purchase that I was approved for a certain interest rate, and why I was sent home with a signed contract saying so, when in fact I hadn't. After revisiting my personal finances and providing Jorge a few more details, he called me back and told me he was able to get me approved at a rate almost one full percentage point higher than I was told at the time of my purchase, which put my monthly payment higher than I was comfortable with. But rather than make the 3-hour drive back to the valley and take back my trade-in vehicle, I decided to swallow the higher payment. I have some positive things to report about the experience, but first I have one more gripe... Their initial offer on my trade-in was a joke. When you are trading in a 1-year old car which is nearly flawless, and your salesman says they can only send it to auction, you just have to shake your head. Fortunately, later in the process they offered a respectable amount for the trade-in. For the positive, Kahi was very knowledgeable on the details of the car's features. He was patient and willing and able to answer all of my questions. Overall I am pleased with the vehicle I bought and the price. This is the nicest vehicle I have ever owned and they went below MSRP to make the deal. I still don't know how a dealer can tell a customer "Congratulations, you are approved for these terms," and send them home with a car and a signed contract, and then a week later come back and say "Hey, you actually weren't approved." I asked Jorge that question and didn't get a straight answer. I looked through the other reviews on Yelp and dealerrater.com and found that I am not the only customer Horne Hyundai has done this to. Even with all the hard work the staff did for me, and the price I got, this problem is very troubling and I would not feel comfortable going to Horne Hyundai for another purchase.