Kendall Ford of Wasilla
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Dealership Sales Review
sales Rating
Sales amazing, Maintenance however...
Written by 03/29/2018
onMy sales person Lizzie was amazing and very helpful. I was treates very well with no pressure to buy which made it a stressfree process. My only concern was when the maintenance personnel changed my tires to newer ones per the agreement of purchasing my vehicle. Upon picking up my vehicle, I asked for the old tires. One of the mechanics said they were thrown away since they were in bad shape, I then asked where they dumped them so I may retrieve them. As I drove to where they said it was dumped, I was directed away from the trash bin. The tires were not disposed of but were in the bed of a privately owned pick up truck. I was not informed of them keeping my old tires nor asked if i wanted them. For the mechanic to say they threw them away but kept them left a really bad impression of how they run things in maintenance. Sales was amazing, the maintenance expierence was truly discouraging.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
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kendallauto on 04/12/2018
Dealer Response
Thank you for your positive review. We are happy to have provided you with a positive purchase experience. Thank you for taking the time to speak with our General Manager Jeremy Robson regarding this unusual situation. If you would like to discuss the matter further please feel free to reach out to Jeremy. He can be reached at (907)376-5656. We look forward to being of service in the future.
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