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Chevrolet of Wasilla


3700 E Parks Hwy, Wasilla, AK 99654 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
Recommend:
Yes (3) No (0)
Service Rating
Recommend:
Yes (2) No (0)
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Dealership Service Review

3 out of 5 starsservice Rating
Good Sales Associate, Bad Service Center
Written by DatFamily on 02/02/2015
updated 02/15/2015

The service time for changing the oil on my vehicle was really slow. Having worked at a oil change spot, I don't understand how an oil change can take 1 hour. Luckily a sales associate was able to take my mind away from the time to show me a couple new vehicles on his computer. He showed me the 2015 Chevy Colorado and the Chevy Trax. I feel like the sales associate should get the proper appreciation while the service area should get the proper correction. The last 5 minutes of the oil change, I came out to the service area where you have vending machines and what came across my eyes? A service technician leaning against a toolbox messing with his phone, and nothing happening to my vehicle. I guess after his eye caught mine, another technician checked the tire pressure and then lowered my car from the lift and pulled the vehicle out. I'm only giving a 3-star rating and a 6 for recommending your dealership because of the sales associate, not your service center.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

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lithia_motors on 02/25/2015
Dealer Response
Hi Keith, Thank you for bringing your concerns to my attention. I’m very sorry to hear that your recent purchase at my dealership was less than desirable. We strive for constant improvement and I will be using your input as a training opportunity within my store. I am very interested in speaking with you directly about your experience. Please feel free to contact me directly at your convenience so that I may have the chance to earn you back as a customer for life. Thank you, David Norton General Manager Wasilla Chevrolet
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