Kendall Ford of Wasilla

My wife and I were previous Kendall Ford customers and with great regret, traded in our 2013 Ford Explorer for a 2015 GMC Acadia with Alaska Sales & Service Wasilla. Only 4 days into our new GMC we started having problems and the spiral began. The customer service and care was awful my wife and I were both treated like children and liars. Due to our regret to leave both Ford and Kendall, we returned to take on the venture of trading in a vehicle still equipped with dealer plates. From the moment we walked back onto Kendall property, it felt like home. we were greeted with respect and treated like humans, additionally the care to help heal the wounds from Alaska Sales & Service can not be explained in words. John V. (Salesman) and Joe S. (Finance Manager) were the two gentlemen we dealt with primarily and both deserve public recognition for their efforts above and beyond normal operations to help my family of four into a new vehicle that was cost effective due to the high negative equity as well as safe and comfortable. We purchase our Acadia on May 31, 2014 and traded it in to Kendall on June 29, 2015 for a brand new 2014 F-150 XLT. We are commuters into Anchorage from Palmer and LOVE the truck, the fuel economy is better than the Acadia, not to mention the comfortable ride, size of the cabin and the additional safety features of a full size truck. I will always recommend Kendall Ford of Wasilla, John and Joe to everyone that I know. I have been talking regularly to my coworkers and friends about the help and genuine care the employees exhibited during our extreme dissatisfaction with your competitor. Thank you for everything that your team at Kendall Ford of Wasilla was able to do. Kendall knows what the true meaning of customer service really is. WELL DONE!! I am happy to speak more on this matter if any other questions or comments arise, please feel free to call or email me. I can't say enough good about Kendall Ford!!