Chevrolet of South Anchorage
Dealership Service Review
I purchased a brand new 2015 Silverado within the last two weeks. At the same time I purchased my vehicle I was discussing with my salesman that my brother was interested in the same truck and would be coming to purchase one. The salesman explained that my brother would get the same great deal on a new truck like I did. Not only did the dealership fail to uphold this deal they tried to sell my brother a similar truck priced same as the one I bought for almost $5,000 more. My brother of course walked away. When I purchased my truck the OnStar module was not working and when my salesman contacted them OnStar said my truck would need a new module, and I scheduled an appointment for October 5, 2015 to fix this. On October 5, 2015 I took my truck in for the appointment and after seven hours I called the dealer and they told me a new module would need to be ordered. I was very disappointed in that I thought this was the reason for my appointment in the first place and it was being fixed. I now have a 2nd appointment to hopefully resolve this issue. Overall I was not pleased that the dealer failed to uphold a deal that was discussed and agreed upon in good faith, this was the second time in the past three years Lithia Chevrolet has bailed on deals or tried to cheat the price when trading in a vehicle, and my vehicle was not fixed during the appointment it was supposed to be fixed.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No