Better Late Than Never!Written by Stephanie on 05/11/17 09:07:15 PM PDT Go back to Sales reviews
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes
I originally wrote this review a month after I bought my 2016 Odyssey EX-L from Cleo Bay Honda (9/27/2016), but couldn't figure out how to get Yelp to post it. It has bothered me ever since, as I had really wanted to share my experience. It's now been 9 months since I bought my car, and I'm still raving over the amazing customer service and honest, straightforward manner of the salesperson and manager I dealt with. I live in Austin, my a/c had died in my 2006 Odyssey, and I had already decided that I wanted a new one. I called around and emailed 7-10 different dealerships from San Antonio to Killeen asking for their absolute best price, as I was hot and miserable for long enough- I just wanted to be in a new car already. TONY PAGAN of Internet Sales contacted me via text and phone. He was friendly, professional, and persistent without being pushy. He ended up quoting me a fantastic price that included several extras, AND he was willing to deliver it to me in Austin for free! It sounded too good to be true, and several other dealers (who could not match it) told me that it MUST be too good to be true-- that the dealership would be losing money on the sale. Tony assured me he was good for his word, and so I drove up to Killeen. As it turns out, the other dealers had been correct- Tony's manager from the day before had made a mistake in approving the price for me. It would indeed be a loss for them. Instead of going back on his word, Tony and the Internet Sales Manager (ELAINE CLOUD) for that day consulted together with the other manager and agreed that they would honor their offer despite the mistake. They knew I had driven up there from Austin in my old car with no a/c, and couldn't in good conscience go back on their offer. I was stunned and impressed! Additionally, they offered to let me drive a loaner (with a/c!) back to Austin that night, and leave my mobile sauna there since my new car wouldn't be ready until the next day. So, ON HIS DAY OFF, Tony and another gentleman drove my new car AND my old (hot) car to my house in Austin! I can't say enough how happy I was with this process and with the integrity and professionalism that Tony and Elaine showed me through it all. We will be looking for another Honda for my husband one day soon, and I plan to call Tony as soon as we are ready. Highly recommend!