Mercedes-Benz of Eugene Car Dealership Eugene Oregon | Edmunds
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Mercedes-Benz of Eugene Sales Reviews

  • 2200 Martin Luther King Jr Blvd
  • Eugene, OR 97401 (map)
  • (541) 687-8888
  • Chat with Dealer
Sales Rating:

First Class

Written by jclaeys on 10/03/15 09:09:29 AM PDT Go back to Sales reviews
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

We purchased a late model SUV from MB of Eugene. Tom, in sales, brought the SUV to our home to show it. It was about 10 miles away. We were able to make to trade deal right there, and then went back to the dealer to do the paperwork. Easy and stress free (really). A few days later, while driving into the glare of the sun, we noticed that the windshield was somewhat pitted and had a small crack. I spoke with Paul West, sales manager, about the problem and he offered to try to make it right through a repair process. Sometimes buying a used vehicle with a "cosmetic" flaw can be something you just "have to live with", afterall, it is used. However, Paul West, stepped up to the plate and arranged to have a brand new windshield installed, in my opinion, going above and beyond great customer service. I would highly recommend doing business with this first class professional establishment.

Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable Did the dealer honor all commitments made? Yes

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Thank you for the great review. Our #1 Goal here at Mercedes Benz of Eugene is customer satisfaction. We take tremendous pride in offering all of our customers, including those that are not purchasing a Mercedes Benz, a "Best or Nothing" experience. Thank you again from all of us at Mercedes Benz of Eugene. Regards, Paul West General Sales Manager Mercedes Benz of Eugene

  • By mbeugene
  • on 11/02/2015
  • 10:04:40 AM PST
  • (dealer response)