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Dan Perkins Subaru


143 Boston Post Rd, Milford, CT 06460 (map)
Today 9:00 AM - 5:00 PM
Sales Rating
Recommend:
Yes (14) No (1)
Service Rating
Recommend:
Yes (20) No (0)
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Dealership Sales Review

1 out of 5 starssales Rating
A bit of a nightmare...
Written by UnhappyBuyer on 12/20/2016
Maybe buying a new car would be a different experience, but I would suggest going elsewhere if in the market for a used vehicle. The salesman was quite literally, no exaggeration here, the worst salesman we've ever encountered...buying ANY product. Very nice when buying the car. When in to sign papers, was rude beyond belief. People don't believe me when I tell them how he acted...was that bad. Even with my daughter present, for whom we were buying the car. After that, most people I dealt with were nice (GM, Service Manager), but the car had consistent issues (the same 2 issues) since I purchased it. 1 they tried to fix but never could (clicking sound caused by poorly installed remote starter... we're just going to have it removed) and the second, intermittent trouble starting the car, I was basically told that there was no issue. This is after having told them about the problem 3 time s within the first 2 months (the warranty period). Long story short, I had to spend over $500 (should have been Perkins' responsibility) 5 months after purchasing it to have it repaired by another mechanic, who diagnosed and fixed the issue within 24 hours of having the vehicle. Also, when we bought the car, they told us about the amazing used car inspection they do before releasing any used vehicle. Hard to believe that's the case as when I brought the car back within a.couple of weeks of purchasing (the first of three times I brought in) they told me the battery was bad. They did replace it at their expense, but how does that happen if a full inspection was done??? The time I've had to invest during these months to try to resolve these problems, has been significant. There are a lot of car dealers and a lot of Subaru dealers....go elsewhere to buy yours.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

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Dan on 11/12/2022
I have heard the same comment by different posters. From decades of purchasing cars, they all lie about how carefully they go over every used car, if so they don’t actually fix anything. I have listened to that then found black funky oil ,unworkable wipers clogged air filters etc. assume Nothing.
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dpsubaru on 12/27/2016
Dealer Response
Hello We have been trying to get in touch with you regarding your issue. Please call Marc Mesidor our service director Here is his cell number: 203-249-1407 We apologize for any inconvenience caused by this. Thank you
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