Stevens Creek Chrysler Dodge Jeep Ram Car Dealership San Jose California | Edmunds
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Stevens Creek Chrysler Dodge Jeep Ram Sales Reviews

  • 4100 Stevens Creek Blvd
  • San Jose, CA 95129 (map)
  • Chat with Dealer
Sales Rating:

Never been so disrespected by someone who wanted my business

Written by dagnytaggart on 05/11/10 12:00:00 AM PDT Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? No

I don't even know where to start. While my salesman was great, unfortunately the Sales Manager insisted on treating me like a little girl who should leave the decisions to the men and that I was wrong for wanting a manual (would NOT listen to my insistence that driving an automatic muscle car was not my idea of fun). All he focused on was the color I wanted, as if I were wearing the car as a bow in my hair. On top of that, when I'd had enough, I asked to speak to the General Manager (thinking, of course, that it must just be the one person). The General Manager was immediately defensive and argumentative. I was in uniform, and he says to me (while I was inquiring about the supposed military incentive that Dodge offers), "What? You think that being in the military makes you special? Why should you get an extra incentive?" Why? Because it's ADVERTISED. I told him not to speak to me that way, and he ACTUALLY raised his voice to me. I was embarrassed and furious. I picked up my things and left. As I left he yells, "Unreal!" I could NOT believe it. He called later to "apologize," but that consisted of "For the sake of my salesman, if you THINK I said something out of line, I'm sorry." Also, I'm not sure if this is standard in CA, but I've never seen it before: on each car there is a $5,000 to $10,000 Dealer Markup written on the window stickers. This is where they start negotiating from, so in other words you could pay $3,000 above the sticker price and they'll act like they "took $2,000 off." It's ridiculous. I called Dodge, and they said that was NOT standard and, in fact, took my info to document the report. I was shocked, but after reading the rest of these reviews I guess I shouldn't be. Don't come here. Yes, they have a moderately good inventory (still didn't have the car I wanted), but find a dealer who will treat you with respect and NOT like you're lucky to be in their showroom.

Dealership Experience

How quickly did the dealer respond to your email inquiries? Not available While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not available Did the dealer honor all commitments made? Not available

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