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BMW of Roseville


500 Automall Dr, Roseville, CA 95661 (map)
Sales Rating
Recommend:
Yes (40) No (5)
Service Rating
Recommend:
Yes (99) No (4)
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Dealership Sales Review

1 out of 5 starssales Rating
Awful CPO Experience
Written by mattmccoyf on 03/18/2016
I purchased a certified pre-owned 2012 535. Within the first couple of days I noticed a significant vibration in the steering that was especially bad when braking from high speeds. I brought the car in and they replaced the front rotors stating that they were warped and aligned the car stating it was out of alignment. This experience alone tells me that the CPO inspection was done poorly in that something as simple as warped rotors and alignment were missed. After this service, the vibration was significantly reduced, but not completely gone. I returned the vehicle to service and was told that the front 2 wheels were bent. I was told that they check for bent wheels during their CPO inspection so I must have bent them. Since they do not repair wheels, they will only replace them (@ $600+ each), I took the car back and planned to take care of it myself. A few days later, I began getting a recurring annunciation from the vehicle stating "drive train malfunction." I made an appointment to have this looked at, but in the meantime, before the appointment, the front right tire essentially blew out while driving. I had the car towed to them and was told I must have had another impact and that's what caused the tire blowout. All of this has happened in the 4 months since I bought the car. I definitely will not be purchasing again from Roseville BMW.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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autonation on 03/20/2016
Dealer Response
Hi, thank you very much for sharing these comments. The situation you described is not typical of the staff at our dealership. If you'd be willing though, our General Manager would love to talk directly with you and rectify these issues. You can contact the GM at (916) 790-1990 -- we hope to hear from you soon.
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