Lexus of Cerritos
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Dealership Sales Review
sales Rating
Purchased 2 LS 470’s the same day
Written by 12/19/2017
onI knew exactly what I wanted. Test drove the vehicle and was sold. I didn’t need the salesperson to help me decided. Once I got into talking numbers things changed. At that point I felt as if I was just a nobody and wasn’t buying a vehicle. The sales manager himself was extremely rude and racist towards me and my parents when I approached him to ask him a question. That is when I told him I wasn’t there purchasing a pizza I was there purchasing not one but two vehicles!! I had already changed my mind and told them I was not going to purchase the vehicle and was going to take my business elsewhere. Another gentleman stepped in and finally assisted us. I told him how I felt and he was very apologetic about the entire situation. If it wasn’t for him I would never have purchased my vehicles at Lexus of Cerritos.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No