15,000-Mile Service - 2012 Toyota Prius c Long-Term Road Test

2012 Toyota Prius c Long-Term Road Test

2012 Toyota Prius C: 15,000-Mile Service

May 24, 2013

2012 Toyota Prius C

Our 2012 Toyota Prius C was due for its 15,000-mile service, so we dropped it off at the dealer yesterday afternoon. We called ahead to confirm the car could be ready for us by the end of the day. "Yes," we were told. Then we drove to Toyota of Santa Monica.

After our brief phone conversation with the service department rep, we felt confident this would be a simple drop-off-the-car-and-come-back-later-in-the-day situation. When we arrived it took far too long for somebody to help us. "You spoke with somebody on the phone? Do you remember who it was?" They would not see us until it was determined who we spoke to. When an advisor eventually introduced himself, he was nice enough, but we were already flustered. Still, the car was ready that afternoon as promised.

This wasn't our best dealer experience. But under Toyota's free maintenance program, it was free of charge. We like free. It included an oil change, new oil filter, tire rotation and the basic list of safety checks.

Mike Schmidt, Vehicle Testing Manager @ 15,772 miles


  • financeman2 financeman2 Posts:

    Had the same experience at the dealer with a 2011 Highlander....made the appointment, even confirmed with an e-mail, arrived, and no one could "remember" my appointment. Irritating.

  • duck87 duck87 Posts:

    Makes one wonder why anybody bothers booking appointments if the dealership doesn't keep track of them. And every time I look under a Toyota hybrid's hood and see that kind of mess, it's amazes me that these engineers actually came out with this tech a decade ago and has been refining it since. Something straight out of a spaceship.

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