2012 Toyota Prius C: 15,000-Mile Service
May 24, 2013
Our 2012 Toyota Prius C was due for its 15,000-mile service, so we dropped it off at the dealer yesterday afternoon. We called ahead to confirm the car could be ready for us by the end of the day. "Yes," we were told. Then we drove to Toyota of Santa Monica.
After our brief phone conversation with the service department rep, we felt confident this would be a simple drop-off-the-car-and-come-back-later-in-the-day situation. When we arrived it took far too long for somebody to help us. "You spoke with somebody on the phone? Do you remember who it was?" They would not see us until it was determined who we spoke to. When an advisor eventually introduced himself, he was nice enough, but we were already flustered. Still, the car was ready that afternoon as promised.
This wasn't our best dealer experience. But under Toyota's free maintenance program, it was free of charge. We like free. It included an oil change, new oil filter, tire rotation and the basic list of safety checks.
Mike Schmidt, Vehicle Testing Manager @ 15,772 miles