2011 Infiniti M56 Long-Term Road Test


2011 Infiniti M56: The Cost of a Windshield, Pt. 2

June 09, 2011

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We got the call that the windshield for our 2011 Infiniti M56 arrived, so we dropped it off at Santa Monica Infiniti for installation. Our advisor estimated a week for parts to arrive but it showed up sooner. That was yesterday morning...

Yesterday afternoon the phone rang. It was our advisor. The seal that came with the new windshield was defective. He had checked other dealerships for the part to no avail. Now he was calling to see what we wanted to do next.

Guy: I know you're anxious to get your car back. I can offer you a 10% discount and use the defective seal. Or, we could reuse the existing seal. What would you like to do?

IL: If this was your wife's car, what would you do?

Guy: I understand completely. We'll order the new seal. Unfortunately, we're going to need until tomorrow morning when our next shipment arrives. Sorry for the delays.

IL: Ok. Give us a call when it's ready.

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Days out of Service: 2

Mike Schmidt, Vehicle Testing Manager @ 11,125 miles

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