Dealer FAIL - 2009 Ford Flex Limited Long-Term Road Test
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2009 Ford Flex Long Term Road Test

2009 Ford Flex Limited: Dealer FAIL

June 09, 2009

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As I hinted at in my last post, the 2009 Ford Flex spent the better part of the afternoon in my driveway during a suspension walkaround photo session.

The tires have to come off for this treatment, of course, and it was during this procedure that I discovered that our dealer screwed-up royally when they replaced our Flex's rear brake pads. How so?

The rear lug nuts on both sides were no more than snug, and that's being generous. They came off without any effort at all. It was as if my 10-year old daughter Sarah had tightened them. Kudos for not using an air wrench, but a big fat FAIL for forgetting to apply the torque wrench after putting the Flex back on the ground. One of these wheels could have easily loosened and fallen off between now and the next dealer visit if I hadn't checked.

But wait, there's more. The tires were visibly in dire need of a rotation, but it hadn't been done. And I know they had the fronts off, too, because a brake inspection was performed on that end as well. (Those pads were OK and the lugs were properly tight).

Are you telling me that if all 4 tires come off in the course of a service you're still not going to rotate them because we didn't specifically ask or pay? Really?

Now do you see why I like to do DIY service? Buy a decent jack and tools, learn how to use them, keep some grubby jeans handy and don't be afraid to get your hands dirty. Holy bleep.

Dan Edmunds, Director of Vehicle Testing, holding steady @ 25,674 miles


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