2012 FIAT 500 Long Term Road Test


2012 Fiat 500 Sport: Fixed Seat Adjuster

May 06, 2011

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"We're sorry you had to drive all the way down here, but..." I've been at the new super Fiat / Chrysler / Dodge dealership, Motor Village LA (unfortunately close to USC) for less than ten minutes and things already aren't going well, "...we can't find your part. We don't even know where the Fiat parts are stored yet."

The seat lever for our 2012 Fiat 500 broke early in our testing and took about two weeks to get in. Shorter, actually, than I thought. But when I got to the dealership on that Saturday, the part was nowhere to be found and, surprise, the parts manager doesn't answer his cell on weekends.

This was a bit of a surprise as Motor Village is the same dealership that used to be on La Brea. I had to deal with them for our LT Dodge Ram and LT Dodge Challenger. There were still some familiar faces even though they'd moved downtown. They were good to me and were always on the ball. I was a little disappointed.

So, they got my car out of the bay and I pulled away...when I remembered something.

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I didn't order the part under Edmunds, I ordered it under my last name (which I hadn't given them). I pulled back in and asked them to check again. Fifteen seconds later they had part in hand.

Fifteen minutes later, the car was done. I didn't even have time to finish my coffee.

And ya know, once the handle was fixed and I could explore the range, it turns out the Fiat was broken in exactly my driving position. Should've left it....

Total Cost: $0.00

Mike Magrath, Associate Editor, Edmunds.com

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