Not an Open-and-Shut Case - 2013 Dodge Dart SXT Rallye Long-Term Road Test
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2013 Dodge Dart SXT Rallye Long-Term Road Test

2013 Dodge Dart: Not an Open-and-Shut Case

August 27, 2013

2013 Dodge Dart

Getting the Dart's broken door handle fixed wasn't exactly a speedy process. On Tuesday, August 6, we brought the car to Buerge Dodge and showed them the problem. They said they'd have to order a new door handle and although we could have taken the car back with us, we opted to leave it with them, hoping it would arrive soon.

The following Friday they called and told us the part wouldn't arrive until Monday and we could retrieve the car and just bring it back then. We declined as everyone was all set for weekend wheels. When Monday came and we didn't hear anything we called them and were eventually told they had ordered the wrong part. Of course we weren't happy with that.

Somehow they managed to get the right part by the next day, Tuesday, August 13, installed it and called us to let us know the Dart was ready.

At least picking up the car was drama free. As expected and previously determined, the repair was covered under warranty and we were in and out of there in about 10 minutes. So once again our small Dodge is a functioning quattroporte.

John DiPietro, Automotive Editor @ 12,821 miles


Comments

  • unionbuster unionbuster Posts:

    [non-permissible content removed] car, [non-permissible content removed] company, [non-permissible content removed] service. What did I miss?

  • quadricycle quadricycle Posts:

    Is this the same dealership that took 4 weeks to order a windshield, and then forgot to wipe off that mold agent or whatever fordson1 said it was? If so, why do you guys keep going back?

  • stovt001_ stovt001_ Posts:

    This is surprising. Usually West LA dealerships are the epitome of fine customer service, exacting attention to detail, and reasonable pricing.

  • stovt001_ stovt001_ Posts:

    @unionbuster: you missed the part where dealerships and manufacturers are not the same business nor do they have the same ownership.

  • quadricycle quadricycle Posts:

    @stovt001: Wait, are you trying to use reason(!) to sway the opinion of someone who has repeatedly expressed disdain for products based solely on mal-interpreted sociopolitical factors instead of weighing those products' worth on their actual, individual

  • yellowbal yellowbal Posts:

    @stovt001. They are separate but the factory has a big influence on dealers regarding training, warranty payments, etc. Plus, if the factory built cars with fewer defects, there would be fewer unscheduled visits.

  • hybris hybris Posts:

    So apparently there is only one Dodge dealer in LA? Any where else you guys can go?

  • duck87 duck87 Posts:

    @ellowbal: Not really. This is just a crappy dealership under their own ownership. The factory has pretty much zero influence on dealerships, it's usually up to a separate division within the company that interacts with these dealerships, and even then th

  • unionbuster unionbuster Posts:

    @quadricycle - By all means, once we can identify a single, actual, individual merit of the Dart, feel free to espouse it accordingly. To me this car is one of the most unnecessary product introductions in years, regardless of its [non-permissible content removed] heritage and obv

  • quadricycle quadricycle Posts:

    @unionbuster: Let me say that I think the Dart is far from spectacular, it has its strengths and it has its weaknesses, but if all I have to do is provide "a single, actual, individual merit of the Dart", then that's actually really easy: It's b

  • Edmunds has been reporting bad service from Buerge for as long as I've been following the long-term tests (from the original blog, to Inside Line, to this current mutant format). Edmunds staff can now be clinically diagnosed as masochists.

  • unionbuster unionbuster Posts:

    Whoop-dee-doo. It brakes well. Edmunds has also shown that the Dart breaks well, and often. Since I don't know anyone who drives a $22K brake pedal, I maintain my conclusion: this car is junk, and an ominous portent of what we can expect in the future from Fiasler. Anyone who believes otherwise is either a hopeless Detroit fanboi, or has made a poor purchasing decision that they're trying to reassure themselves about. Which one are you?

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