Fresno Chrysler Dodge Jeep Ram
Customer Reviews of Fresno Chrysler Dodge Jeep Ram
Best dealership in FRESNO !
byon 04/11/2023
Everyone there is such a sweetheart and really nice . I had spoke to Christina about trading in my old car for a bigger car and luckily they had one that fit me ( also my dream car )she referred me to Phil who also helped me was so nice ! Made the process easy and super fast . When you go to this dealership ask for PHIL you’ll be in great hands !
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Zero follow-up!!’n
byon 06/01/2023
Worst service department I’ve ever encountered!!! Absolutely no follow up. Promises to call and weeks later, haven’t heard from them. Issue still not fixed and it’s been months dealing with them.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Great service and friendly staff
byon 04/17/2023
Awesome dealership and speedy service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Always quick and efficient
byon 04/13/2023
Go here for my Fiat needs! Always efficient and explain everything so that even I can understand it!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Best dealership in FRESNO !
byon 04/11/2023
Everyone there is such a sweetheart and really nice . I had spoke to Christina about trading in my old car for a bigger car and luckily they had one that fit me ( also my dream car )she referred me to Phil who also helped me was so nice ! Made the process easy and super fast . When you go to this dealership ask for PHIL you’ll be in great hands !
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Service Tech Randy is great!
byon 04/03/2023
We've been long time customers and have worked with Randy several times and would highly recommend him to anyone. He is professional, knowledgeable, and friendly. He goes out of his way to make sure our vehicle is serviced and returned to us ASAP!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Timely visit.
byon 03/28/2023
I heard a strange noise coming from the engine compartment, I went the dealership for advice, knowing they have had an interruption of time due to a fire. Sservice advisor Oscar, was very honest about the time for an appointment and got we in as soon as possible, and advised me it would be several weeks and I should not drive the vehicle until it could get checked out. He was very right, water pump,idler pulley and belt. Oscor, thank you for your honest evaluation and advice. The service department has been fantastic for taking care of my vehicle.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Easy and painless at the Fresno Service Center
byon 03/27/2023
I used to go to the Clovis service center and that place was a nightmare, but this review is not about them. Now I go to Fresno Service Center and I always deal with Randy Giese. He is friendly, knowledgeable, he stays in contact with me and he keeps me up to date. Simple customer service that other service Centers lack.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Happy customer!
byon 01/27/2023
Craig Kent was great at explaining to me what was wrong with my car. He notified me as soon as the parts were in and got me in at my convenience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
appointment? what appointment?
byon 01/12/2023
warranty/recall work, no cost. yay. except for the complete disregard for my schedule and inconvenience. had to bring my van in twice for the same issue. first time, took them the entire day- and my calling them at about 4pm for them to tell me they were just getting to work on it- then they didn't have the part and we'd have to pick it up and bring it back. when will it be in? not sure. when they get it. about 3 weeks later we go back for the work. on both occasions, i had an early a.m. appt, both booked 2 weeks in advance - and both times it was after 4pm before word one and the tech "was just getting to work on it." i really don't understand what the purpose of an appointment is. the final slip showed it as a 3.5 hour job. why it took 30, only god and this place know for sure. anyway. i hate this place. oh- and their shuttle service is an absolute joke.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
Happy Customer
byon 01/11/2023
Vehicle was towed due to unknown issue regarding the vehicle. Oscar from service department was very helpful and courteous in resolving the issue and providing quick resolution. Issue was a bad spark plug. Service was completed quickly and effectively.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
In, out and on my way
byon 12/30/2022
I was in for an oil change. I did have an appointment, and was on time. I was greeted politely by a service attendant who introduced me to my service advisor. They walked around the vehicle to ensure any blemishes were accounted for. The tires were due to be rotated, so my advisor added this to my service. Upon completion about 45 minutes in total, I was informed that the tire had not been rotated because they were in need of replacement. No one tried to sell me tires, which I appreciated, however a casual nod to the parts department, probably would not have unwelcome.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Make sure it's Randy
byon 11/08/2022
Have been a long time customer and have worked with Randy and would recommend him to anyone. He goes out of his way to make sure our vehicles are serviced and returned to us ASAP!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Do not purchase vehicle if you have to deal with
byon 11/05/2022
Took my car in for a oil change, my entertainment screen was black and wouldn't turn on anymore. Dropped vehicle off at 7 am and it didn't enter the shop until 4 pm. Had to leave my vehicle for 2 days after I clearly informed jorge the service rep. that I had no other vehicle and could not leave it over night or a few days. When I first took my vehicle in to demonstrate the issues of the screen, i could barely get jorge to acknowledge my issues until another employee stepped in and told him to assist me, which at that point he passed me on to someone else to schedule an appt. I feel like I was told what I wanted to hear just to get the vehicle in due to the fact that I had 2 % oil remaining and I also had to 2 faulty air bag alerts on my vehicle. I have a 2021 jeep grand cherokee leased so they are still responsible for the maintenance of the vehicle. I picked my vehicle up the next day right before 6 pm, didn't speak with anyone due to the service department being closed. Was only left a voice message that all issues were taken care of. Well here we are 2 weeks later amd my entertainment screen still stays black at time leaving me no access to any navigation features, radio features or any of the controls for inside the vehicle being that the entertainment console is the heart of all the inter vehicle features.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
Great sales. Fantastic service staff
byon 11/03/2022
I purchased my 2012 charger in December 2011. I talked with the sales person and ordered my car, received it several days later. I had several questions about breaking in and further service. I met Craig Kent as a service advisor , i have been with him since the car was new. His advice has been superb, I would like to commend him for the advice he has provided . I met the service manager, Wendy Baker, and she is someone I would also recommend, her staff is outstanding. I have experienced no major issues with my vehicle and I attribute that to them, any concerns that I have are always taken care of promptly and professionally. I give a great big thank you to them !
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Exallant service
byon 10/25/2022
Everyone was super nice. Great service. All the staff was manorible, caring, and professional. I was confident leaving my car in their care, that they were doing everything in their power to get my car fixed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Smooth, easy and efficient!
byon 10/24/2022
Went in to trade in expiring lease, ended up purchasing the vehicle. Smooth easy and efficient transaction. Will continue to give all my business to Fresno Chrysler Dodge Jeep Ram!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
I am one happy customer!
byon 10/13/2022
Had the absolute best experience here! Joel in parts and Oscar in service were kind and attentive and went the extra mile to get my car fixed ASAP. I am so grateful for their attention to detail and highly recommend the service and parts departments to anyone. I am one happy customer. Thank you!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Looking at 29 and counting...
byon 10/13/2022
We've leased or purchased 28 trouble free vehicles from this dealership since 1984. They always treat us like family.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
So quick and easy~~!
byon 10/12/2022
I received a text letting my know I was due for an oil change in my Fiat 500, and if I wanted to set something up...simply reply. I did and was scheduled for my service. Two days later I show up for my appointment and it really worked! I waited totally 1 hour and 15 minutes, which is great! So easy and quick, couldn't ask for better. Thank you guys!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service success
byon 09/21/2022
Went for scheduled appointment to have oil changed and for the first time it only took an hour and a half. Told Rick that I was taking a long trip towing a fifth wheel. He gave me a quote on a 60,000 mile service and got me in the next day. Great service, thanks.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Make sure it's Randy
byon 09/20/2022
We have bought 9 Rams and 2 Jeeps and when they need service Randy always comes through for us. We do have a problem with the scheduling person though, always seem to get a little frustrated when talking to her.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments