Customer Reviews of AutoNation Honda Lewisville
Car purchase
byon 04/12/2024
I really enjoyed my first car shopping experience. Marcus, Richie, and Michelle were very helpful and explained everything perfectly.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Car purchase
byon 04/12/2024
I really enjoyed my first car shopping experience. Marcus, Richie, and Michelle were very helpful and explained everything perfectly.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Experience
byon 03/05/2024
We bought my son's first car from Auto Nation Honda in Lewisville and it was great. Our sales guy, Akeem, was extremely nice, patient, and knowledgeable during our transaction. In the future I will definitely consider using this dealership again and Akeem.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Awesome
byon 02/24/2024
Richard was really nice and down to earth and wasn’t pushy at all and worked with me
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
I didn’t feel special
byon 01/17/2024
The dealership is nothing special. There is no “WOW” factor when you arrive. This is probably the most impersonal dealership I’ve ever encountered. They are knowledgeable and do good work, but they don’t engage the customer. I was left wondering around the showroom without anyone asking me if I needed help or the service department coming and checking on me. The technician did text me their recommendations but the staff member at the counter didn’t try to sale me anything or see if I wanted to proceed with the recommendations. I was pretty much ignored the entire time I was at the dealership and they lacked the customer service to wow me and woo me back. I’m in the market for a new vehicle, but I will be purchasing it from somewhere else. In today’s market, I would think that dealerships would want people’s business. Earn it!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 12/12/2023
Great people and great service. The entire staff was very knowledgeable and helpful. Smiles from everyone I encountered.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Cash in hand nightmare
byon 11/19/2023
I was VERY disappointed with my service at this location. My wife was recently rear ended/totaled and we needed to replace our family vehicle. We have 3 kids and another on the way, and time was fairly limited as the insurance will only reimburse 1 week or rental car. We knew we wanted the same car so our decisions were fairly easy, but the location of the car is about 3 hr drive. I inquired about the car we bought from this dealer on Tuesday of week one. They mentioned the car would be available to see but might need the tail light replaced and they would hopefully have it available by the Friday I was planning to come to see/buy the car as i had the day off and could make the drive with my wife. We get our financing straight and arrive on Friday. Car looks pretty great, just a few small things normal on a family vehicle. Smells fine, runs good, ac blows cold. I'm ready to pay the price of the car in cashiers check as we were paid from insurance company. However, they can't sell due to tail light fixtures apparently needing replacement now, and we were told earliest we could buy was Monday, so we left disappointed. On Monday the price of the car increased by 800$ due to the weekend sale ending. The tail light did not come in until the next Thursday. Then, I get pictures about noon showing tail light working and am told if I show with cashiers check in hand I can drive off with the vehicle, so I leave work early at 230pm to start the drive, and after stopping for a cashiers check on the way (800$ more than the price week before). They close at 8pm, we get there at 630, and sit in the waiting area for over an hour not even seeing the car. Was told it was out for a quick final test drive. Then get brought in for financing and am rushed through all the paperwork and am told to sign and then we can get the car. I do, and they tell me 5 min later (after trying to upsell insurance/warranty) the car did not drive enough miles to clear the tail light code to pass saftey inspection. The manager comes in and apologized and said they can't "sell" the car, but they will keep my money and deliver it to my door after the chevy dealer clears the code in the morning "free of charge". It's Thursday so I expect delivery by Saturday/Sunday and I agree. I call in the morning and am told it will arrive WEDNESDAY. almost a full 2 WEEKS from the date I tried to buy the car. I offer to go get it on Saturday morning and they tell me the delivery service already picked it up! That was a lie, they sent confirmation on Monday the car was picked up, and I should expect delivery on Tuesday morning. Driver never reached out from delivery service until Tuesday night, stating they were just so busy with the other delivery, and they would drop off the car on Wed morning. Then the delivery service apparently drove my car arround Tuesday night due to a mcdonalds receipt in my car at marked at 10pm. Delivered it on Wed afternoon (after they aparently had a flat tire) and the car looked fine but smelled like smoke and had 400 more miles on it than it had from the mileage I "bought" the car with on Thursday! It is only a 150 mile trip door to door to my house, and they were supposed to put it on the car trailer! So now, my car has 800 more miles, 800$ more expensive, 2 weeks later, and all the hassle on a company who claims to be "haggle and hassle free". The only thing they agreed to do was provide the second key as an "apology". Woo.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
1 Comments
STAY AWAY FROM THIS BUSINESS!!
byon 11/14/2023
The sales department was absolutely terrible. We spent two hours and all they wanted to sell us was their financing. We finally left and told them we would return with our own financing. Two days later we sent confirmation of our own financing. When we arrived nothing was ready for us. The vehicle was not ready. The documents were not ready. The group of people that work here have NO respect for the customer or their time. Do yourself a favor. STAY AWAY FROM THIS BUSINESS!!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
1 Comments
Dirty Car On Delivery of Sale!!
byon 11/13/2023
Well upon taking ownership of the car come to out it was not cleaned by you company found old money change and caked on old headphones and paper trash in the arm rest glove compartment… it was disgusting! To say the least! About 4 days after taking ownership of the car while driving it around town..it jerks on start to pull off after stopping at a light…it doesn’t do it all the time but it does…we have an appointment and are bringing it in for inspection..don’t know why…did not do that when I did the test drive….and now we find a plastic underneath plate dragging… my husband had to go underneath the car front area to secure it and put it back up temporarily. I should really give your company 2 stars not 3 but I liked your sales guy and finance team! Otherwise you get a 2 for poor car delivery conditions!!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
1 Comments
They are absolutely awful
byon 11/06/2023
Nice guys at the service station (shoutout to Cody and Diego), but the sales team is the absolute worst—specifically Jonah Ramirez and his manager Job. I purchased a Civic Type R from these guys with a $7k ADM. They said they'd throw in a tint and Clear Guard as part of the sale. I wasn't able to get it done immediately since I travel a lot for work. When I finally was back in town a few months later, the salesperson (Jonah Ramirez) tried to ghost me when I reached out to get it scheduled. I had to complain to his Sales Manager (Job), who then tried to stiff me on the tint and Clear Guard by telling me it was too late to get it done—even though Jonah had expressly told me beforehand that I could get it done anytime afterward. I finally had to threaten to bring in my lawyer to get these guys to honor their word. Hard to believe that I'd drop a $7k ADM just to get treated like dirt. All in all, I'll never be stepping foot in this miserable dealership again for a car purchase or service.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
AWESOME PLACE
byon 11/05/2023
everything was quick, fair, and easy!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
No one's home.
byon 11/04/2023
Extremely frustrated with all depts phone service. Only people answer the phone is the phone service company. They try every Auto Nation dept. No one answer the call
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Always Happy
byon 11/02/2023
They do a great job servicing my car. I love the new videos where they walk you through everything they found. My service manager, Mike, is patient and honest about what really needed to be done.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service
byon 10/27/2023
Fast check-in, they keep updating you with car inspection/labor activities. Only missed free bottle of water. The water foutain wasnt in good condition and we had to buy one.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change
byon 10/23/2023
Great service. I was in and out quickly. Everything was explained in detail with a smile. Cynthia was friendly and professional and made the experience easy.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent service
byon 10/16/2023
Janet Moore was an experience. She was very sweet, kind and was knowledgeable.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change
byon 10/14/2023
Full synthetic oil change was done with a coupon and after the service was done they told that one of the thing as part of oil change was not done just because I was using coupon, I wish they would have told this before. Secondly it took almost 2 hours for me to get out just for an oil change with multi point inspection which i felt was longer Customer service area was very good spacious with nice seating and coffee.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Quick Oil and filter change
byon 10/12/2023
Took my Honda to Autonation Lewisville be cause it is closer to me then Denton Honda. This was my first time to take the to Autonation. I have just found out that they are a Honda Dealer. I have had a lot of experience with American Honda Motor Company and I found that Autonation Honda is up to American Honda's standards. They did a good job on the oil change as you would expect from Honda Certified Techs. Will use Autonation in the future for my service needs.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
The best service ever. They simplify my experience.
byon 10/05/2023
Michael Malone from this service center who serviced my car took handled it very carefully and he was very detail oriented in providing feedback based on the current condition and he made sure that I don’t have to purchase another car after his service. Thank you so much Michael
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Ball Joint Boots
byon 09/23/2023
Took car in for an oil change and 21-point check-up. It was found that new ball joint boots were needed. Made an appointment only to find out, after five hours, that the wrong part was ordered. Control arms were ordered instead of the ball joint boots. Made another appointment, after it was confirmed, the correct parts were on hand, and when I showed up found out they were unaware I had appointment. Everything got worked out, grudgingly, and the work was done. Disappointed about the parts order being wrong and the attitude of the staff when I showed up for my second appointment for boot replacement. The staff on hand showed a remarkable lack of understanding that this was my second appointment for the boot repair.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Buy Your New Honda ANYWHERE BUT Here!
byon 09/16/2023
I've purchased 6 cars over 20 years and this was the 1st time I ever left a dealership NOT HAPPY or excited to drive my new car home! Talk about a beat down! From costing me points on my credit score by running my report 2X for no reason, to jacking up the price pf the car by $3k OVER MSRP and then hiding the #, to still waiting on the spoiler that I paid for almost 3 weeks ago when i bought the car, this has been one ridiculous [non-permissible content removed] show after another! Don't make the same mistake I did! Buy your new Honda ANYWHERE BUT HERE! You will regret it!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
1 Comments
Good selection of cars
byon 08/24/2023
They had a good selection of automobiles at fair prices. The sales person were not too intense. I did have to wait awhile but it was busy. The finance department was efficient but quick. Though it was a lot of information at once to take in. The only major issue is that repairs needed to get done before the car was sold.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments