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AutoNation Honda Lewisville

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AutoNation Honda Lewisville
601 Waters Ridge Dr, Lewisville, TX 75057 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
3.7 out of 5 stars (140)
Recommend:
Yes (19) No (11)
Service Rating
4.46 out of 5 stars (87)
Recommend:
Yes (35) No (4)
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Dealership Service Review

3 out of 5 starsservice Rating
Ball Joint Boots
Written by oldcarfriend on 09/23/2023
Took car in for an oil change and 21-point check-up. It was found that new ball joint boots were needed. Made an appointment only to find out, after five hours, that the wrong part was ordered. Control arms were ordered instead of the ball joint boots. Made another appointment, after it was confirmed, the correct parts were on hand, and when I showed up found out they were unaware I had appointment. Everything got worked out, grudgingly, and the work was done. Disappointed about the parts order being wrong and the attitude of the staff when I showed up for my second appointment for boot replacement. The staff on hand showed a remarkable lack of understanding that this was my second appointment for the boot repair.
  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
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Harrick Newman on 09/27/2023
Dealer Response
Hi, we appreciate you taking the time to respond. The staff at AutoNation Honda Lewisville take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (972) 763-5524 -- we hope to hear from you soon.
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