AutoNation Honda Lewisville

The dealership is nothing special. There is no “WOW” factor when you arrive. This is probably the most impersonal dealership I’ve ever encountered. They are knowledgeable and do good work, but they don’t engage the customer. I was left wondering around the showroom without anyone asking me if I needed help or the service department coming and checking on me. The technician did text me their recommendations but the staff member at the counter didn’t try to sale me anything or see if I wanted to proceed with the recommendations. I was pretty much ignored the entire time I was at the dealership and they lacked the customer service to wow me and woo me back. I’m in the market for a new vehicle, but I will be purchasing it from somewhere else. In today’s market, I would think that dealerships would want people’s business. Earn it!