15,000-Mile Service and More - 2014 Chevrolet Silverado 1500 Z71 LT Crew Long-Term Road Test
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2014 Chevrolet Silverado 1500 Z71 LT Crew Long-Term Road Test

2014 Chevrolet Silverado: 15,000-Mile Service and More

February 14, 2014

2014 Chevrolet Silverado

Talk about good timing. The recently announced exhaust recall for our 2014 Chevrolet Silverado more or less coincided with a fast-approaching 15,000-mile service. A pair of technical service bulletins had also been announced since our last dealer visit, so we decided to get everything taken care of in one shot. We chose to take the Silverado to a different dealership for service this time around. Read on to find out how it went.

We rang up Bunnin Chevrolet in Culver City to see how long it would take for the service, recall, and technical bulletins. Our service representative was helpful and estimated it would take six hours to get our big blue engine hauler back on the road.

We pulled into the service bay and an attendant greeted us and brought our service rep over right away. He inspected the car, made note of a few minor scratches, and brought us into his office. Here's where things got interesting.

The owner's manual recommends an oil change and tire rotation at the 15,000-mile interval. Four oil changes and tire rotations are covered by GM's 2-year/24,000 mile maintenance program, standard on every 2014 Silverado 1500. Our rep input the type of service we requested and informed us the total charge would ring in at $299 and some change. It's been some time since I've taken a math course, but I deduced that the estimate was more than the zero dollars I expected.

As it turns out, the total included several extra services not mentioned in the owner's manual. Things like throttle body cleaning, fuel injector cleaning, and chassis lubrication. These additional services were part of the dealer-recommended 15,000-mile service. We decided to stick with only the items named in the manual and the total dropped back to $0.

Our service manager told us the work would be completed in "half a day." Since we dropped it off at 8:00 a.m., we anticipated the car would be ready to be picked up around noon. Our expectations proved to be a little high, as we didn't receive a call until 5:00 p.m.

The dealership employees were friendly enough, but a couple of things left a bad taste in our mouths. The estimated "half a day" that grew to 9 hours, for one. And also the confusing language used by our advisor who never quite explained the difference between dealer-recommended and owner's-manual recommended service needs. We would probably use this shop again, but we'd be inclined to use a different advisor.

Cameron Rogers, Vehicle Testing Assistant @ 14,303 miles


Comments

  • tjpark01 tjpark01 Posts:

    Spray throttle body with cleaner. Dump fuel injector cleaner in gas tank. Spray bushings with silicone grease (in Los Angeles), with no road salt. You can do all this unnecessary work for about 10 bucks in about 10 minutes. There's a reason it's called the stealership.

  • dgcamero dgcamero Posts:

    Also, when did GM switch to such short oil change intervals? Weren't most of their vehicles were running on a 10,000+ mile interval up until the past year or so?

  • fordson1 fordson1 Posts:

    "And also the confusing language used by our advisor who never quite explained the difference between dealer-recommended and owner's-manual recommended service needs." Hmmm...sounds like this may be Cameron's first rodeo.

  • banhugh banhugh Posts:

    So pretty much a classic sleazy dealership experience. Throttle body cleaning, injector cleaning?!?!, chassis lubricatation?!?! at 15k miles?!!!! Please...

  • noburgers noburgers Posts:

    1/2 months into the long term test--you guys are piling on the miles! I hate dealer-recommended services--usually unnecessary high profit items. They usually accompany offers like "free" lifetime tires and batteries if you follow all the dealer-recommended maintenance.

  • noburgers noburgers Posts:

    sorry I meant 6 1/2 months not 1/2

  • Bunnin Chevrolet in Culver City, they doing what every Chevrolet dealer in the USA is doing or is this a glitch in the dealership network? My local Honda dealership tried the same garbage, I asked if they felt they knew more than the Honda Corporation? They replied following the service numbers in the owner's manual is the "minimum" and we live in a "dusty atmosphere". Yes as a matter of fact, I do fairly often drive my vehicle outside in the city atmosphere; so it was hard to argue with dealership logic. I refused the extra work and changed dealerships for the next visit.

  • "who never quite explained the difference between dealer-recommended and owner's-manual recommended service needs." -- The difference is the items in the owner's manual are what the car needs to keep running properly. The dealer recommended items are what the dealer needs to sell to offset their massive overhead expenses and to cover for the sales department not making money when they sell the cars. -- If they want to try to up-sell items that is one thing but when they just automatically throw them at every customer like they are required it is slimy. You shouldn't have to opt-out of their added stuff; it should be something you have to choose to have them add in.

  • hopar hopar Posts:

    I get that DI engines get dirtier than their PI counter parts, but engine cleaning at 15000?? That is B$ 9 hours for an oil change and some basic inspections? I would turn around and NEVER go back.

  • evodad evodad Posts:

    yeah this is why I hate dealerships. Every time my wife would bring in our old cr-v to the local honda dealer they tried telling her she needed x/y/z services and we always had to tell them to only do what's in the book. I try to limit the work being done by anyone else on the cars (especially mine) and this is one of the reasons why.

  • But I thought "Everybody's runnin' to Bunnin!" (Yes, that's the tag line in their print ads.) I've been lucky with straightforward and fair dealer service experiences for quite a while now...and yet I still think it's an anomaly when the service rep *doesn't* try to rip me off.

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