15,000-Mile Service and More - 2014 Chevrolet Silverado 1500 Z71 LT Crew Long-Term Road Test

2014 Chevrolet Silverado 1500 Z71 LT Crew Long-Term Road Test

2014 Chevrolet Silverado: 15,000-Mile Service and More

February 14, 2014

2014 Chevrolet Silverado

Talk about good timing. The recently announced exhaust recall for our 2014 Chevrolet Silverado more or less coincided with a fast-approaching 15,000-mile service. A pair of technical service bulletins had also been announced since our last dealer visit, so we decided to get everything taken care of in one shot. We chose to take the Silverado to a different dealership for service this time around. Read on to find out how it went.

We rang up Bunnin Chevrolet in Culver City to see how long it would take for the service, recall, and technical bulletins. Our service representative was helpful and estimated it would take six hours to get our big blue engine hauler back on the road.

We pulled into the service bay and an attendant greeted us and brought our service rep over right away. He inspected the car, made note of a few minor scratches, and brought us into his office. Here's where things got interesting.

The owner's manual recommends an oil change and tire rotation at the 15,000-mile interval. Four oil changes and tire rotations are covered by GM's 2-year/24,000 mile maintenance program, standard on every 2014 Silverado 1500. Our rep input the type of service we requested and informed us the total charge would ring in at $299 and some change. It's been some time since I've taken a math course, but I deduced that the estimate was more than the zero dollars I expected.

As it turns out, the total included several extra services not mentioned in the owner's manual. Things like throttle body cleaning, fuel injector cleaning, and chassis lubrication. These additional services were part of the dealer-recommended 15,000-mile service. We decided to stick with only the items named in the manual and the total dropped back to $0.

Our service manager told us the work would be completed in "half a day." Since we dropped it off at 8:00 a.m., we anticipated the car would be ready to be picked up around noon. Our expectations proved to be a little high, as we didn't receive a call until 5:00 p.m.

The dealership employees were friendly enough, but a couple of things left a bad taste in our mouths. The estimated "half a day" that grew to 9 hours, for one. And also the confusing language used by our advisor who never quite explained the difference between dealer-recommended and owner's-manual recommended service needs. We would probably use this shop again, but we'd be inclined to use a different advisor.

Cameron Rogers, Vehicle Testing Assistant @ 14,303 miles

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