**The title must be provided at the time of sale and all titleholders should be present. If a previously paid-off lien is listed on the title, you will need both the title and lien release from the lienholder before CarMax can purchase your car.
See a custom report for your 2021 Hyundai Palisade
What customers are saying
Join thousands of happy customers who redeemed an offer using Edmunds.
4.54.5 out of 5 stars
425 reviews
5 stars
69%
4 stars
18%
3 stars
5%
2 stars
3%
1 stars
5%
Customer Summary
Customers praise the quick, straightforward selling process and the competitive offers, frequently recommending the service for its convenience and hassle-free experience.
AI-generated summary of customer reviews
425 Reviews
5 out of 5 starsFeb 27, 2025
No issues
5 out of 5 starsFeb 9, 2025
Sales representative was thorough explaining the forms for signature
5 out of 5 starsJan 24, 2025
Very great experience - got the offer online and the next day, took my car in, signed over the title and left with a check. Easy peasy
5 out of 5 starsJan 18, 2025
Very nice people to deal with.
5 out of 5 starsJan 9, 2025
Process was easy.
Frequently asked questions
Edmunds True Market Value® (TMV®), also known as Edmunds Suggested Price, is a pricing system that helps you determine the average transaction price — or what others are paying — for new or used vehicles in your area so that you can begin your negotiations with a fair price in mind. For customers appraising their vehicles for sale, Edmunds TMV® helps you understand how much you might expect to receive when you sell.
We determine those prices based on a variety of factors, including actual transaction data from dealers. CarMax is one of the dealers from which Edmunds obtains transaction data.
Since June 2021, Edmunds has been a wholly owned subsidiary of CarMax, Inc. However, other than the incorporation of CarMax's transaction data by Edmunds into TMV® calculations, CarMax does not participate in or otherwise influence the manner in which Edmunds computes those values.
No, you can simply sell your car to CarMax without buying another car.
Requirements can vary from state to state, but there are a few items you'll need no matter where you are (1) Your car's title or payoff information. All titleholders should be present. (2) Valid and current registrations (3) Valid state-issued photo ID for all title holders (4) All keys and remotes.
CarMax will verify the answers you provided online are accurate when you arrive in the store. If all of the answers are accurate, you will receive the exact amount of your online offer.
You will leave with payment in hand the same day you sell CarMax your car. CarMax will pay with a bank draft, which is a type of check where payment is guaranteed to be available by the issuing bank. A bank draft must be deposited and cannot be cashed. Before attempting to draw on the bank draft, always check with your bank to see if they have a specific hold policy on deposits.
Yes! As long as the information provided online is accurate, and you visit your local CarMax before the offer expires, you will receive the online offer amount shown here.
CarMax reviews current market conditions as well as your car's specific features and specs, mileage, condition, and vehicle history report. When redeeming your offer, they will examine your car's condition inside and out to make sure it matches the information provided online. They may also test drive your car and check to see if the brakes and turn signals are working (among other things). If repairs are needed, they may adjust your offer accordingly. In regard to cleanliness, the long-term maintenance and care of your car is what's most important in determining your offer.
Yes! In most cases, you can sell your leased car in almost the same way as any other financed car. CarMax will appraise the car, then contact the leasing company for a payoff quote and process any equity you might have. Please note that CarMax cannot purchase a leased vehicle from certain companies. For more details, click here.
If your payoff amount is more than the offer for your car, the difference is called "negative equity". In some cases, the negative equity can be included in your financing when you buy a CarMax car. If not, CarMax will calculate the difference between your pay-off and their offer to you and you can pay CarMax directly. If the amount you owe is less than $250, they will accept a personal check. CarMax stores accept cashier's checks, certified checks, certified funds, cash, and debit cards. CarMax Car Buying Centers (locations that only buy cars) can accept cashier's checks, certified checks, and certified funds. CarMax’s offers are good for seven days, giving you time to get any necessary funds to settle your transaction.
Since June 2021, Edmunds has been a wholly owned subsidiary of CarMax, Inc.
To learn more about the relationship between Edmunds and CarMax, see our Visitor Agreement.
An appraisal is just an estimated value of your car but not a guarantee for purchase. In comparison, a firm trade-in offer is a real offer to buy your vehicle, good at your nearest CarMax location for seven days. If you're selling privately, you can use this offer as a baseline for your asking price. Or, if you're comfortable with the offer, you can accept it and redeem it at your local CarMax.
No. All offers received on Edmunds.com are firm.
CarMax currently only offers pickup service in select markets. Check with your local CarMax to confirm. You can also redeem an offer at any CarMax store.
No, you don't need an appointment to sell your car. However, an appointment will help get you in and out in as little time as possible.
