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Consumer Reviews for the Lexus RX 500h
Read recent reviews for the Lexus RX 500h
A great SUV with problems
Kesubra, 11/25/2024
2023 Lexus RX 500h F SPORT Performance 4dr SUV AWD (2.4L 4cyl Turbo gas/electric hybrid 6A)
I have now had my 2023 Lexus RX 500h Performance 3 for 2 years now and it's the first RX that I've owned that I have concerns about. First, it is by far the best performance and handling RX that I've owned and I love the technology when it works and the pure comfort of the interior. It however has had problems that Lexus doesn't seem to acknowledge.
1) I have replaced 2 12V engine … batteries because they have suddenly gone dead requiring the vehicle be towed to the dealership. This is not a fun thing if it is parked in your garage when the battery decides to give up. All 4 wheels are locked and there is no way to release them without power from the engine battery. There seems to be a short circuit because even connecting a jumper battery, there is no power to the vehicle. The tow truck operator needs to drag the vehicle out of the garage and onto the flatbed. Luckily for me, this is still all under warranty so my cost is zero even though I have spent many hours with Lexus trying to get the vehicle towed to a dealer.
2) The 6 speed transmission is a piece of junk. It shifts very erratically and stutters at low speeds.
3) The Lexus navigation system has many problems. Periodically, the 14" display will just lock up and not respond to touch or voice. The only fix is to shut off the car and restart it. Another problem is that occasionally, the navigation will show me many miles off the highway, paralleling the route I'm taking. It's not that the road I'm driving on is new because all of them have been there for years and sometimes I'm on the highway and sometimes I'm somewhere else. This can only be corrected by shutting off the RX, and then wait for 5 minutes for everything to shut down.
I love the vehicle for what it could be but the implementation really needs some work. Lexus needs to seriously look at some of these problems instead of giving the stock answer, "we couldn't duplicate the problem" even though I've supplied pictures and videos of some of the problems.
4) The battery problems brings up a deficiency in the configuration of the vehicle. If you disconnect the battery, then all of the parameters that you have changed are lost and you need to re-pair all cell phones. Couldn't Lexus have spent $10 for some flash memory to store parameters in?
5) Very poor implementation of metric and Imperial changeover. When I go to the USA, the automatic detection does not work and I need to manually change to Imperial. Having done that, the temperature stays in Celsius.
6) If I install Android Auto, I can no longer use Lexus voice commands.
7) When I change the zoom level of the navigation map, if I touch anything, the zoom level reverts to the default. Save my preferred zoom level Lexus.
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