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Consumer Reviews for the Lexus NX
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20,000 Mile, 4 Season Review
JohnJ, 07/23/2023
2024 Lexus NX 350h Premium 4dr SUV AWD (2.5L 4cyl gas/electric hybrid CVT)
I still am giving the NX Five Stars, even though there is one negative which has been irritating me for 6 months, Lexus has still failed to deliver the second set of keys for my vehicle. I was one of the first people to get the 2024 model in June and it was initially promised in August. I learned only when taking delivery that the chip shortage prompted Lexus to only provide one set of … keys initially.
The NXh has been through all 4 seasons in NE Ohio and several long road trips fully loaded. This includes snow, high mountain passes, off road, high temperatures and downpours. This was also my first hybrid. Since I was extremely happy with my 2019 Genesis G70, my first choice was a new GV70. It test drove very nice, but the NX 350h was far more technologically advanced, that goes for the Volvo XC60 I was considering as well. I rely heavily on consumer reviews and the Lexus NX 350h was a real mixed bag of people really liking or not liking it. I am convinced the bad reviews were either heavily biased or the people just didn’t know how to operate the car! The technology on this car is amazing and can be intimidating for someone who does not read the owner’s manual! Fortunately, in the 5 months I was waiting for the car, I downloaded the Owner’s Manual and MultiMedia Guide. Reading these really prepared me for the arrival of my NX. The Tutorial Part 1 and Part 2 on YouTube by Melissa O’Connell is a must for going over the features of the car inside and out! The customization on the NX is incredible, but you have to be familiar with how navigate the various menus and it takes a while to digest each option. But when you do, it will be a car that will fit perfect to your needs. The amount of room in the NX should not be a surprise, I looked at the specifications for cargo volume and I saw for myself how much room there is before I purchased the car, for a compact SUV, there is plenty of cargo and legroom space. My wife and I have a lot of gear we pack for trips and have no trouble finding room
This car is everything I expected and more! I was a little apprehensive about getting the Rioja Red interior, but it is not overpowering and blends very well with the Black Prism. With the Atomic Silver exterior, it is a great match. After driving it for 20,000 miles so far, I still get a charge out of starting the ignition and not hearing a sound and starting my drive on all electric. In colder temperatures, it will run less frequent on electric. The transition to the gasoline engine is seamless. The fuel economy, low 40’s city, mid 30’s highway, in colder temperatures, you can subtract 5mpg! 95% of the time I drive in the Eco Mode and there may be a little difference in fuel efficiency with 87 octane gas, but not much. I did get significantly worse fuel economy while driving out west which may have been because of the higher ethanol content in the gas because it immediately improved once we got to Illinois. The NX drives extremely smooth and is as quiet as any sedan I have had. The engine does not have the power as my other sedans, but that is an easy tradeoff for great fuel economy. It certainly has adequate power and quickness. The instrument panel and MultiMedia screen are all very easy to use once you read the instructions. I have the 14” screen which really makes viewing easy. I do like the heads-up display, but don’t really use the digital mirror much, it is harder on the eyes and not as clear. If the cargo area is full of gear, the digital mirror would come in handy for better visibility. Lexus clearly goes out of its way to make this a very safe vehicle with a plethora of features.
The seating is extremely comfortable for long trips, no fatigue or discomfort. The climate control system adds to that comfort with uniform heating and cooling. The run flat tires are much quieter than I thought they would be. For being a compact SUV, the standard 18” wheels look great, would not want any bigger. The compartment under the cargo mat really comes in handy for those odds and ends you don’t want to clutter the cabin with. I don’t understand why they have a compartment for the tire jack and accessories when these are not included with the car since it has run flat tires. Every other feature in this car is very well thought out.
Another negative thing I can say about the NX is sunglass compartment, if the lens has any curvature to them, they will not fit, my Oakley’s and Ray Ban’s will have to find another place. To date, the NX 350h is without a doubt the finest automobile I have ever owned, zero issues. Considering I have driven my Volvo’s, Toyota’s, Acura’s and the Genesis 40,000+ miles a year for the last 35 years, that is saying a lot!
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