Russ Darrow Honda

I helped my folks buy a new car here. After giving them a certain price in an email, we showed up to purchase it only to discover it was $2,000 more than quoted. When I questioned the price, the salesperson pointed out in the email that it said "not including tax, title, license and accessories." She claimed that the dealership had put a "protective coating" on the car which cost $2,000. When I said they didn't want the special coating she said that they put it on every car they sell. Apparently, this is an "accessory." If it had just been me I would have walked out immediately. But, my dad is handicapped and it is difficult for him to get around so we just bit the bullet and bought the car. But, as you might expect, I will never return to this dealership and have made a point of letting other people know about our experience.