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Russ Darrow Honda


10851 W Metro Auto Mall, Milwaukee, WI 53224 (map)
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Dealership Sales Review

1 out of 5 starssales Rating
Dishonest SalesTactics
Written by rpm2008 on 08/27/2016

Getting quotes for new CR-V's, got quote from sales guy which was $800 below my other best offer. Asked the sales guy several times what his fees were and if the destination fee was included in the price he quoted me. Since he avoided answering me on the destination fee but gave me doc fee and DMV fee only I figured something was up. He also put a 24hr deadline on his quote, so I called him within that time to verify again, he just sent me an email saying we had to close NOW, with no verification. And he was out of the office the rest of the day. Called his manager, he did not help, said whatever price he quoted was legitimate, again avoiding verification. So deadline passed, he emails me first thing in the morning and says I have to pay the destination fee and a new Ad fee (undisclosed before). Told him I figured it was a scam and moved onto my other offers. Surprised that a Honda dealer still uses these tactics. No other Honda dealer I have worked with treats their customers like this. Wouldn't go near the place again.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

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