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Russ Darrow Honda


10851 W Metro Auto Mall, Milwaukee, WI 53224 (map)
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Dealership Sales Review

1 out of 5 starssales Rating
False Advertisers
Written by glockruler on 12/19/2012
updated 06/01/2025

We called last week about Russ Darrow Honda's newspaper ad stating 329.00 per mo for a 2012 Honda Odyssey EX-L Van. We called and spoke to someone in sales and asked what other fees, etc were involved since it did say 0 down at signing. We were told no other fees other than tax and title. Today we called and set up an appointment (spoke to Julie) and were set up with Josh at the Honda location in ... Milwaukee. We asked specifically if there were any 2012 EX-Ls available and were told yes whie we were on the phone. (This was at 9am this morning. We made an appointment with Josh for 10:30. We arrived a bit early, met Josh, and were handed off to a different person I assume who was a sales rep. We were then told there were no 2012 EX-Ls available. Then Josh was supposedly looking to see if another one could be located. At that time we were shown a hand written list of fees to get into the lease. $2050.00 or so. I stated this was not acceptable as the lease is advertised on the Russ Darrow Website as well as in the newspaper by Russ Darrow as a 0 down at signing lease for 329.00 per month. I also stated that we specifically asked obout any other fees as we were driving an hour to get to this location and we did not want any surprise fees. Josh said oh I am sorry. I said that this is not a 0 down lease then and he said the ad said 0 down at signing is different than at inception. This is deceptive and false. The fees they showed me were paint protection fees, lease fees, dealer fees, etc adding up to over 2500.00. This is deceptive advertising and false advertising. Josh sat back and stated that oh I am sorry. I said this is not right and we were told that there were no fees due at signing and he just said I am sorry. There was no honesty behind the apology, no attempt to negotiate, and no desire to obtain our business. Extremely disappointing business practices! Funny--when I called a few days later I was told they have 2012 EX-Ls available and they had never heard of this paint protection. SCAM!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? Not Applicable

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