Don Miller Subaru West

My wife and I live in a small town in rural WI about 90 miles from Madison. We had been looking for used Subaru Outbacks with limited success finding a basic level Outback. I noticed an online ad for a new 2015 Outback 2.5i, the kind we wanted with minimal bells and whistles. I sent a message expressing interest in the car and got an very quick reply from Eric Orvold (Don Miller's internet specialist), that even included a price quote on a new vehicle, which was a very good deal. The next day we went to the dealership to see the car and met Hans Stuiber. a sales representative at the dealership. He, like Eric, was great to work with. He "got" us and did not push us to get a car or features we did not want. We were fortunate as the car we wanted had just been delivered...it wasn't even "prepped" to test drive (the hub caps were still in plastic in the back area!). We said we were interested but had to return to our home that night. But we told him we wanted to actually test drive the car before making a decision to buy it. He said he would arrange to get it prepped before our return the next day. I called to make sure the car had not sold before we headed back to Madison and was told by Eric that it would be ready for us when we arrived. Hans met us as we drove up in our 22 year old Subaru Legacy wagon. We took a test drive in the new Outback and the car was a delight. When we sat down to negotiate, even that went smoothly. The price we got via the internet was extremely good. We even got a fair offer on our old Legacy as a trade in. We also decided to finance through the dealership as Subaru had a great rate for their loans, and that went as smoothly, as well. While we were working on the financing paper work with John McCaskill (who did a great job explaining all the details and options), Hans was working to make sure the car would be detailed and would have the options we selected put on the car immediately so we could take it that day to save us another trip to Madison. Once we were done with the paperwork, Hans did a great job of orienting us to the car. Over the course of the two days, he patiently answered an extensive set of questions from us and was extremely knowledgeable about the details of the car. We left very impressed with the Don Miller team and with our new Outback. They never tired to pressure us and were very willing to listen to what we wanted in a car and got the car ready for us as quickly as possible, since we lived so far away. In the end, we got a new Subaru for less than some of the used ones we were looking at. I teach business ethics as a small college in Wisconsin and I could use the people at Don Miller West as an example of what to do right in working with customers.