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Honda of Kenosha


12180 77th St, Bristol, WI 53104 (map)
Today 9:00 AM - 7:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Pathetic Shop
Written by SMukherjee on 06/20/2016

Very Poor and Horrible Experience. SAYING "PERMANENT NO" to " HONDA OF KENOSHA"!! I recently got a traded in vehicle on some way forced to go for and I got a very poor details while selling and buying a new vehicle. On the new vehicle I almost paid $3500 more compared to other dealers near by(got quotes via edmunds). I will not prefer any more honda car or if I do I will prefer not to shop at Honda Of Kenosha! Not even for Oil change or tier rotation of for any other purposes. No one attends the call if you dial them, thats another challenge. Tried reaching out the floor manager Roy Lacey to find an amicable solution as I do not run any business to earn hefty profits, but he does not attend any call / left voice mails, but he does not attend. After a hard try when I mailed and put up a comment that I will try for a Customer Forum complaint, then he suggested me to go with further movement. I also brought such thing to the notice of "Honda America" filing a compliant and got it registered. Not sure what they will do but I will definitely take it as a point of concern. Guys in shop are not helpful at all. To my understanding they have a rythm that they are a better speaker than others but they know much better calculation than us, prbably which is not true. Overall experience is very poor. Thoughts to others: When you want to purchase then only visit shop/hang around for a car or else you may get a pressure of buying a car and find difficulty to say NO to them. And finally if you are given a quote be careful and first check in "edmunds" and tell them the quote. Do not go for buying and instead say NO and immediately come out!! Moreover behavior of Mr Roy Lacey was not at all amicable. May be that's the typical "Business Model" runs in the floor!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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