Kolosso Chrysler Jeep Dodge Ram

First, and foremost, I am not angry or dissatisfied. I am concerned that we did not start with the simple fixes first and were not able to pinpoint the problem sooner, minimizing the charges for finding the problem. The problem turned out to be a U-joint (simple fix). Not a transmission, not a differential, or more serious problem. Got lucky. However the total bill for finding the U-joint ended up being $574.00. Mainly because we had over three hours tied up in determining the problem. I know the service tech, he is a good man and someone you want to hang on to. I believe he is the victim of not having up to date diagnostics or resources that can help him with identifying older model problems (the car is a 2003 viper). I am bringing this to your attention so others do not walk away feeling they have been overcharged. Long term your business is dependent on satisfied customers returning time and time again. I am hoping this does not fall on deaf ears. Thanks for reading and reviewing.