Kolosso Chrysler Jeep Dodge Ram
Back to Service Reviews
Dealership Service Review
service Rating
Jeep Cherokee Transmission Thermistate Replacement
Written byon 07/28/2014
Dealership quoted the work to take approximately 1-1/2 Hours. After 2-1/2 hours, I was NEVER approached to tell me why the work was not yet completed. I had to approach the service desk to ask why the work was taking so long myself. Overall, the work took a total of 3-1/2 - 4 hours long to complete. Not once was I approached by the service desk personnel to tell me why the service was taking so long. Very lack-luster customer service practice!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No