Kolosso Chrysler Jeep Dodge Ram

I sent in an e-mail lead to this dealership, and not only was the response very very slow, but instead of answering my questions they just pressured me into coming into the store, despite my insistence I wasn't ready to buy. I could sense their frustration to my unwillingness to come into the store, and it almost felt like I was being made to feel guilty for seeking information without buying a car. This place is poorly run and is behind the times from everything I have heard from my friends. How do they think people shop for cars these days?