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Joe Holland Chevrolet


210 MacCorkle Ave SW, Charleston, WV 25303 (map)
Today 9:00 AM - 8:00 PM
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Yes (1) No (0)
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Dealership Sales Review

1 out of 5 starssales Rating
Beware of buying vehicles here
Written by dRiley62 on 04/19/2018

I purchased my new Volkswagen Jetta GLI with 48 miles on it. After only 5 days of ownership I discovered a massive oil leak, out of alignment and a substantial baseball-size paint defect in the rear passenger door. All of which should have been caught during the pre-delivery inspection. After bringing this to Joe Holland's attention they told me to take it to the manufacturer which I did. The manufacturer offered no resolution other than the strip the door of its paint, fix the oil leak and had the alignment corrected. Manufacturer nor Joe Holland has offered any kind of compensation or resolution for me being out of my car for a full week after only one week of ownership. Also when taking it in for the oil leak I found oil smeared all over my door when I got it back. Needless to say I will never purchase another Volkswagen vehicle again and we'll never purchased from Joe Holland again.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Not Applicable

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dealerreply on 04/26/2018
Dealer Response
Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. I am concerned about this issue and would like the opportunity to address it. Please be sure to contact me at your earliest convenience. I look forward to speaking with you. Regards, Arden Hamrick, Marketing and BDC Director, ahamrick@joehollandchevrolet.com, 3047441561
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