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Sunset Ford


6616 166th Ave E, Sumner, WA 98390 (map)
Today 8:00 AM - 8:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Worst experience of buying a car ever
Written by Dina on 06/28/2019

We purchased a truck from Sunset ford that they just got as a trade in and it had issues and they promised that everything will be fixed by the time the will give it to us, so we got the truck and guess what nothing was fixed, even the 3rd break light wasn't working, so we went camping as we believed everything was fixed, on the road check engine light came on and all other stuff that were supposed to be fixed were NOT fixed. We brought the truck back and the manager said don't worry guys write everything that is not working down we will fix it. The next day we got a call from manager named Jim, first of all he was very rude, not professional at all and doesn't know what customer service is. (You'll get much better customer service when you spend 100$ at a grocery store than spending tens of thousands dollars here in Sunset Ford). It appears to me that they don't care about you they just care about the money and since they already been paid by the bank they say screw you and your problems, we got your money ha ha. I DO NOT RECOMMEND anyone buying anything from Sunset Group, they will lie to you and make you feel like you are a stupid person And as they say we care about clients so they can come back, no they don't if they did I wouldn't be putting this review here. This review will remain 1 star (I wish I could give them 0) until they make it right. Be the man of your word and fix this situation.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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Dina on 06/30/2019
Sunset Ford made it right. So, I give them 5 stars, unfortunately I cannot edit my review here. But I would like to say that we got a new truck that is in a very good condition now, so thank you
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