AutoNation Chevrolet Spokane Valley
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Unfortunate experience
Written by 02/20/2024
onI bought a car from this location a couple weeks ago. I love the car. It was sold to me as all features working the way they should. A few days after getting the car home, I tried to turn on the heated steering wheel and it didn’t work. I reached out to the person who sold me the car and let him know it wasn’t working. He then proceeded to tell me that because I didn’t purchase the extra warranty, it wouldn’t be fixed. I had owned the car a week. Now I understand if something that worked when they sold it breaks, that is on me. But selling a defective car and then not fixing it, that is just bad business. It’s too bad because Spokane is small and word travels fast. I would have loved to have a car company that I could return to. Not this one unfortunately.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
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Chole Yates on 02/22/2024
Dealer Response
We regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (509) 590-4294 to discuss what we can do to help.
ReportChole Yates on 02/22/2024
Dealer Response
Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (509) 590-4294 to discuss what we can do to help.
Report