Toyota Of Pullman

Here is our experience buying a used car at Toyota of Pullman. We bought a 2001 Toyota Avalon with very low miles for the age. The Avalon was a smoker car that had been fumigated several times. Service, when we took it in said: "Oh that car is back again"? In the end they sold us a smoker car without any mention of the same. The smell was not noticeable until the car had sat in the sun the day after we purchased it. They covered it up well enough for when we drove it. Misrepresentation is what I call that. When we called them on the smoke, they would only take the car back at trade in value, so we lost another 4-5k in two days. Then, when they wrote up the final contract for the Malibu purchased as a replacement, they miscalculated the warranty pay off, and so we were forced to sign a new sales document with no apologies other than taking 120 off the warranty. This was a 3000 dollar error. Therefore what we thought was a 23,000 loan, actually turned into 26,000, with no recourse except to take the additional loan. We would have looked for a better deal had we known the final numbers. Lastly they do not mention the "out the door" price until you have signed the credit application and they ran everything. It all goes so quickly that they sweep you up in the moment.