Toyota Of Pullman
Dealership Sales Review
I called this dealership on 2/2/15 at about 1500 and asked about the 2000 Ford Expedition they had listed online. I was told the price was $9995 and there was about 120,000 miles on it. The salesman told me he would email me the information. By 0845 on 2/3/15 I hadn't heard anything so I called the dealership again. Chris, the salesman I spoke with, said the vehicle was about $8000 and had about 118,000 miles on it. At about 0915, I received an email and call from salesman Phillip Getting with the previously requested information. The email said the vehicle had gotten new brakes and was listed for $10900. At 1530, we called Phillip and asked about the price. We told him we had $6460 to spend and that had to include tax and licensing. He asked about financing and we said no. He said he would speak with his manager and call back. When he called back he asked how soon we could be there. We explained that we live in Spokane and would not be there until almost 1900. We clarified that the price was going $6460 out the door and he said yes. We drove from Spokane to the dealership. Phillip had left, the vehicle wasn't ready to be driven and no one would honor the price that we were quoted. The vehicle was not in the condition I was told it was in either. When I told them I would file a complaint with the BBB, they said they didn't care, they weren't members. They refused to let me talk to the general manager and the sales manager told me they would not honor the price I had been quoted. I am very concerned about the way this dealership is representing Toyota. After I left, I looked at reviews of the dealership online and this seems to be a common theme with them. I have already filed my complaint with the Better Business Bureau and told all of the family and friends that live in the area about the experience. I also lodged a complaint with the Toyota corporation.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No