Toyota Of Pullman

Leasing through this dealership was the most unpleasant car purchase I have ever experienced. I left the dealership seriously unsure whether I was treated fairly. I came to see a car that was advertised on their web site for around $16,700 as the "Straight to the Point Price." My salesman was great, I loved the car, and the price was competitive. I have excellent credit. But when I told them I wanted to lease, everything changed. All of a sudden the price of the car jumped to more than $18,000! No negotiation on vehicle price whatsoever. It was strictly take it or leave it. I was shown a tiny yellow printout with a bunch of cryptic abbreviations I could barely read. No one explained any abbreviations to me (except my payment amount) unless I pressed for information. When I pressed, I found that more than $1000 in charges for "Gap" and "body undercoating" were added on with no explanation, and without my permission. If I had not asked questions, I would have automatically been charged for these "recommended" items. They finally eliminated Gap when my wife and I were ready to walk out. I paid for "body undercoating" after the salesman convinced us it was important in a lease. I have since found out it is unnecessary. The final lease contract showed the vehicle at an "agreed upon price" of $18,835. Which is more than full MSRP. The negotiation process was bizarre. My salesman had to keep making long trips up front to some mysterious group at the front desk who would call his name over the loudspeaker, but never talked with me directly. Very awkward and uncomfortable. Ultimately, I did get the payment amount and lease term I wanted,, so I accepted the car. The finance guy offered little explanation of what we were paying or why. Just "sign here, sign here..." When I got home, I noticed our PO Box number was missing and called back to give him the information so that our documents would arrive correctly. His response was an annoyed "Did you tell your salesman that?" (Yes, I watched him put it in the system) , and after a pause, a reluctant "Yeah, I'll take care of it..." I never heard back from him, and our documents arrived without the address correction. Then they sat me down and coached me on what to put on Toyota's follow-up survey. The staff seemed very nervous about getting anything less than a perfect score. The final straw was that I e-mailed the General Manager with my concerns, and he never responded personally. He did have a sales rep follow-up to explain the pricing. I received an OK deal, but nothing special. The fact that the General Manager cannot be bothered to respond to a concerned customer tells me all I need to know.