Rairdon's Dodge Chrysler Jeep Ram of Monroe
Dealership Sales Review
I recently bought a pre-owned "certified" 2004 Jeep Grand Cherokee from what I now call, "Pass the Buck" (Rairdon's) dealership in Monroe. I have owned over a dozen vehicles in my 52 years, and this became the very worst buying experience I have ever had. As a female, I am very aware when I am being treated condescendingly. This treatment was blatant and intimidating. This is how it all started. The internet sales manager, Jim Gillen sent me an email inviting me to check our their store. I was inially looking for a new Jeep Liberty, but in the process, decided to purchase a 2004 Jeep Grand Cherokee instead. It all went downhill from there. I was looking quite the distance from home, about 90 miles, and told Jim that I would have the vehicle checked out by my mechanic in Olympia when I returned home. He assured me that the vehicle was inspected thoroughly by their service techs and there would be no need to do that. He also assured me that there was a 90 day, 3000 mile warranty that would cover most problems. There was only one key. I asked if there was another and he said that he would find the other key while I started the paperwork. The key never surfaced. It will now cost me 200.00 to have a key and transmitter made. He also promised to put as much gas in the tank for the drive home as I had had in my trade-in. He did not. I barely got home on the 1/4 tank he put in it. Well, I had the vehicle checked by my trusted mechanic and they found a bent rear axle, bad differential,spent shocks, and needed an alignment. The left rear tire is being especially worn by the angle of the axle. I cannot put needed new tires on the vehicle with the axle bent like that. They are very worn and need replacing ASAP. He said these were expensive serious issues. Ok, here's the clincher. When I called to inform them that I would need the repairs done according to my warranty, Jim told me that there was no warranty and I should have known that there is certain high risk expected in buying a used car. And there was no extra key. I checked my paperwork again, only to find the warranty. I called and asked for a manager. This is where the real condescending behavior began. John Brody called and said he would check into it right away. He did not call me back for a week. I received a call from the PR manager in the meantime. He asked me in a very sweet voice how I had enjoyed my buying experience at Rairdon's. I told him the whole story, threatened lemon law report, and he promised to have another manager call me within the hour. He did. This next manager (Yost) was worse than the first. I agreed to drive 90 miles again to bring the Jeep in for assessment. The service manager was also very condescending. He refused to look at the paperwork from my mechanic. I went home in a loaner car with a cracked windshield, and to find out later, old, moldy vomit in between the back seats discovered when my daughter retrieved the seatbelt......YUK!!!! 3 days later, I got a call from Mr. Brody. He informed me that the axle was not bent and that they would only fix the shocks. Done, no more questions, 'we will not tolerate any more from you little girl treatment'. The other issues were my problem. I will now pick up my Jeep this weekend, turn in the yukky loaner car and take it to another Jeep dealer, only to have to pay to have another assessment done. My question to all potential Rairdon's customers is "What would you do now?"
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes