Rairdon's Dodge Chrysler Jeep Ram of Monroe

I bought an 07 Jeep Grand Cherokee from this dealer in September 07. My experience was anything but satisfactory. I had an amount to spend and told them that and what I wanted on the car. As usual they kept coming back with deals that were more money than I could spend. Finally they asked if there were any accessories that I would be willing to give up to close the deal. I agreed to give up the navigation system. They said that they had a car in another city that was just what I wanted. Insisted that I go ahead and close the deal before they had the car brought to their lot. Like an idiot I accepted them at their word and signed the paperwork, subject to visual inspection. When the car arrived it did not have the Skid Plate Group that I had told them I wanted. After trying to convince me I didn't need it, the manager and salesman went to the parts department to check the price of the skid plates. The agreed to install them in a couple of days. I took delivery on the car, and when I came back to get the skid plates installed, they had ordered the FRONT skidplate only. It seems that I had not read what was written on the installation order completely and they had agreed to install only the front skid plate. I argued long and hard, but was told by JOHN one of the managers that I needed to "Man UP" and accept the fact that I had made a mistake. He agreed to sell me the other two skid plates that came in the package, but refused do what I was told they would do. They deliberately deceived me and knowing that I was from out of state and at age 68 did not see very well, they slid this by me. I refuesed to accept on the front skid plate since that is not what I was promised. I do not recommend this dealership. They cannot be trusted and will not deal honestly.